Establishing a rapid research program at Cisco, and setting global date & time formatting standards.

Rapid Research, Unmoderated Testing, Program Management

Creating a weekly inbox analysis program at Covid Act Now to identify and address key trends in users' emails to us.

Continuous Research, Program Management

Understanding differences in experiences between first-time and returning users of Covid Act Now.

Usability Testing, Interviewing, Journey Analysis, Analytics, Personalization

Exploring the needs of Covid Act Now's most sophisticated users: local government officials, healthcare workers, school administrators, and more.

Contextual Inquiry, Interviewing

Evaluating Covid Act Now users' understanding of current guidelines for vaccinated people and curating website and social content.

Surveying, Content Strategy